Job Description

Customer Service Representative

Global Golf is hiring a new Customer Service Representative / Golf Club Expert! We are actively seeking candidates who can create world class customer experiences through several communication channels (phone, livechat, email). This is a full-time position that is fully remote (work-from-home).

Global Golf, part of the Worldwide Golf family of brands, started operations in 2001 and is one of the leading e-Commerce retailers dedicated to addressing the needs of golf enthusiasts worldwide. The Global Golf websites are GlobalGolf.com and GlobalGolf.ca. We also sell our products through storefronts on multiple marketplaces, including Amazon and eBay, as well as maintaining a retail location in Raleigh, where players can go for all of their golf instruction, club fitting or other equipment needs.

The essential job function of the Golf Industry Customer Service Representative position is to cultivate long-term customer relationships by providing customer inquiry support to assist with golf product inquiries, order placement, order status, payments, refunds, product returns or exchanges, product warranty questions, and any other service needs of the customer. Other job functions include but will not be limited to:

• Must be able to multitask and efficiently function in a fast paced environment.
• Provide positive, and understanding support to customers through active listening.
• Ability to assist in a wide variety of questions/concerns from our golfing customers through appropriate responses and procedures.
• Support fellow co-workers to achieve a positive work environment and company goals.
• Enhance and maintain customer relations through phone calls / emails / Live Chat.
• Work with multiple departments to find quick and effective solutions.
• Perform other related duties and tasks as assigned

Experience / Skills Required:

• Golf equipment sales / experience is preferred
• General golf product knowledge of all of the major brands preferred; but not mandatory
• 3+ years working with the general public in a customer service environment
• Possess excellent customer service skills
• Conceptual understanding of the Amazon, eBay and other marketplaces and online shopping experience
• Ability to demonstrate appropriate empathy for a customer's point of view
• Ability to communicate with customers and quickly develop a trust-based relationship
• Effective written and verbal communication skills
• Strong attention to detail, initiative and multi-tasking capabilities
• Exceptional organizational and time management techniques
• Ability to work independently and remotely, yet within a team environment
• Experience utilizing Point of Sale (POS) and/or order management and phone queue systems
• Computer literate and competent in the use of Microsoft Office applications, including MS Outlook, MS Word, and MS Excel
• Problem solving skills required
• Ability to type a minimum of 40 WPM

Work Environment:

• Fast paced
• Must have a dedicated and private work space at home. This includes a reliable high-speed internet provider
• Constant computer use with significant portions of the day spent receiving inbound calls
• Fluctuating hours depending on season

What We Offer:

• Come work in the golf industry! There's no better time to join the industry. (perks include strong employee product discount!)
• Permanent, full-time role with job stability, great work-life balance, and a full work-from-home schedule.
• You will receive great training and mentorship from the Customer Service Manager, Customer Service Assistant Manager, and help from the rest of your customer service team.
• We've been in business over 50 years and we are still growing!
• We offer paid time off (PTO), Medical/dental/vision benefits, 401(k) matching and HSA with company contribution for full-time employees.

Who We Are:

Worldwide Golf is a privately owned, multi-brand specialty golf retailer that has been in business over 50 years. As one of the top golf retailers in the USA, we operate 95+ stores in 25+ states, and multiple e-commerce sites under well known brands, including:

Roger Dunn Golf Shops | Edwin Watts Golf | The Golf Mart | Golfers' Warehouse | Van's Golf Shops | Uinta Golf | Las Vegas Golf Superstore | Golfdom | Mike's Golf Outlet | Cool Clubs | Golf & Ski Warehouse | WorldwideGolfShops.com | GlobalGolf.com | Fairwaystyles.com | Getclubs.com

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