The Digital Production Services (DPS) Customer Care Representative will be the liaison between sales and operations. Their major responsibility is assisting DPS Sales Representatives to help drive sales volume and have direct communication with the customer. The DPS Customer Care Representative will: receive and track all incoming jobs; verify the correct information is given to operations; identify new and work with existing outside vendors to provide the highest quality print at the best prices; quote outsourced work, and work directly with customers on getting jobs into the system and to completion.
Essential Functions
Work Environment
This job operates in a professional office environment, as well as a warehouse. This role routinely uses standard office equipment such as computers, file cabinets, photocopiers, etc.
Physical Demands
Light lifting up to 25 lbs.
Position Type/Expected Hours of Work
Travel
Local travel may be required to meet client needs.
Required Education and Experience
Preferred Education and Experience
Previous customer service or print experience helpful
AAP/EEO Statement
RJ Young provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Other Duties
Please note that the job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications
Skills
Required: Collaboration, Customer Service, Interpersonal Skills, Multitasking, Oral Communication, Problem Solving
Education
Required: High School or better in Other. Some college or better in General Studies.
Preferred: Associates or better in General Studies. Bachelors or better in General Studies.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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