Job Description
Position: Front Desk Agent - Seasonal Reports To: Guest Services Manager & Rooms Division Manager
Schedule & Details - Status: Seasonal
- Schedule: Primarily 2:00 PM - 9:00/10:00 PM
- Hours: ~8-16 hours per week
- Availability: Weekends and Holidays required
About the Role As a Front Desk Agent, you'll be the first impression guests have of Blue Harbor Resort. You'll create a warm, welcoming, and efficient experience from check-in through check-out, helping guests feel valued and well-cared for throughout their stay. Front Desk Agents deliver exceptional service while handling reservations, guest inquiries, payments, and other key front office tasks.
This seasonal position is ideal for someone who is outgoing, detail-oriented, guest-focused, and thrives in a fast-paced hospitality environment. Also great for college students and those going into Hospitality.
Why Join Us? At Blue Harbor Resort, we're all about creating a seamless experience for our guests that allows for the most ease when enjoying the many services we have to offer. Whether it's exploring the adventurous waterpark attractions before settling down to relax in the spa or discovering the diverse palate of tastes while shopping for a piece of the resort to bring home, we want our guests to enjoy every second of vacation.
- Be the face of guest service at a scenic Lake Michigan resort
- Gain valuable experience in hospitality operations and guest relations
- Work in a friendly, guest-centered environment
- Enjoy seasonal perks and employee benefits
- Interact with guests from around the country and help shape exceptional stays
- Great variety of employee discounts and perks!
What You'll Do - Greet and welcome guests with a warm, professional attitude
- Check guests in by confirming reservation details, assigning rooms, and issuing room keys
- Verify and process payments, including credit card authorizations and cash deposits
- Provide concierge support by answering questions about resort amenities, services, and local attractions
- Direct guests to their room locations and explain property layout
- Receive and transmit guest messages, mail, packages, and other communications
- Maintain accurate front desk records by entering guest and room data
- Handle check-outs, final billing, and secure payments efficiently
- Make resort or activity reservations as requested by guests
- Assist with lost and found items and communicate with housekeeping or other departments when needed
- Support team efforts and complete tasks as assigned, including special duties as directed by management
What We're Looking For - Friendly, professional, and guest-focused attitude
- Strong communication skills and basic computer proficiency
- Ability to multitask and stay organized in a busy environment
- Reliable, punctual, and a team player
- High School diploma or equivalent (students encouraged to apply)
- Weekend availability required
Physical Requirements - Sit and/or stand for extended periods
- Lift up to 10 lbs as needed
Job Tags
16 hours, Seasonal work, Local area, Weekend work