Healthcare Call Center Manager — Patient Experience Leader Job at New York University, New York, NY

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  • New York University
  • New York, NY

Job Description

New York University is seeking a Manager of the Telephone Service Center to lead strategic planning and operations for patient and student support lines. The role focuses on improving customer experience, quality management, workforce planning, coaching, and training, with attention to SLA attainment, staffing utilization, and efficient call handling. Strong leadership and policy development are essential. #J-18808-Ljbffr New York University

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