Job Description

We are seeking a Principal Solution Architect to support a high‑profile Enterprise Architecture team for a leading travel and transportation organization. In this role, you will translate complex marketing, loyalty, and customer data requirements into scalable, high‑performance solution architectures. The ideal candidate will quickly assess system bottlenecks, optimize data flows, and design integrations across a complex Customer Data Platform (CDP) and MarTech ecosystem while ensuring alignment with enterprise governance, scalability, and data privacy standards.

Primary Responsibilities

• Assess the current marketing and customer data ecosystem to identify performance bottlenecks and optimization opportunities.
• Design high‑level solution architectures, data flow diagrams, data lineage maps, and API/interface specifications.
• Evaluate multiple technical approaches for integration challenges and present tradeoffs, risks, and business impacts to stakeholders.
• Partner with marketing, product, and engineering teams to gather requirements and translate business needs into technical solutions.
• Ensure solutions align with enterprise architecture standards, governance frameworks, and data privacy regulations (GDPR/CCPA).
• Support integration strategies involving real‑time event‑driven architectures, messaging platforms, and data pipelines.

Required Qualifications

• 10+ years of experience in solution architecture, enterprise architecture, or related technical leadership roles.
• Strong experience designing solutions for loyalty programs, customer profiles, segmentation, personalization, and omni‑channel marketing initiatives.
• Expertise in integration patterns, event‑driven architectures, Kafka/MSK, APIs, and ETL/data pipeline technologies (Airflow, NiFi preferred).
• Solid understanding of Customer Data Platforms (CDP), identity resolution, and data modeling principles.
• Hands‑on knowledge of AWS services, including EC2, containers, serverless technologies, S3, RDS, DynamoDB, and networking/security fundamentals.
• Broad technical understanding of APIs, microservices, CRM platforms (Salesforce), and MarTech solutions (Adobe, Braze).
• Excellent stakeholder management and communication skills, with the ability to explain complex technical concepts to non‑technical audiences.

Preferred Qualifications

• Experience in the travel, hospitality, aviation, or transportation industries.
• Familiarity with booking lifecycle processes (Search, Offer, Order, Fulfillment) and Passenger Service Systems (PSS).
• Knowledge of enterprise architecture frameworks such as TOGAF.
• Experience with PII governance, consent management, and regulatory compliance.

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