Job Description

Retail Personal Stylist

This is a full time role for a candidate who is looking to work in contemporary & luxury personal shopping. The Retail Personal Stylist is responsible for working with Revolve & FWRD's best customers in person & virtually - ensuring an excellent shopping experience for the client, while delivering superior sales results that directly impact Retail store revenue & Key Performance Indicators.

Major Responsibilities:

• Proven experience in working within a sales driven environment – deliver sales results in line with business growth targets
• Proactive sales approach – able to show initiatives/ideas to constantly improve the client experience and drive sales
• Customer centric – proven ability to foster and maintain personal relationships with clients to build brand loyalty
• Motivated and willing to go above and beyond to service the client
• Develop one-to-one client relationships through regular communication, and refer to individuals' orders/returns history to enhance understanding of the client base and develop customer profiles
• Ensure that sales leads are identified and prioritized, as well as create and implement new selling ideas to ensure sales targets are met
• Increase spend of individuals and develop client loyalty though by understanding their needs and up-selling (whenever possible)
• Develop new client relationships, as well as, re-engage lapsed clients
• Review data to identify client preferences and purchasing patterns
• Provide weekly and monthly sales performance updates to management
• Ability to develop strong, synergistic relationships with a multitude of teams and personnel
• Ability to manage multiple tasks under strict deadlines
• Ability to demonstrate logical thinking and problem solving skills
• Strong multitasking, prioritization and organizational, skills
• Works closely with allocations team to stay up-to-date on new merchandise and or brands, as well as, exclusives
• Wherever possible, initiate face-to-face contact with your customers
• Cover for other Personal Stylists in their absence
• Must be able to work flexible hours to get the job done

Required Competencies:

• Extensive knowledge and previous experience in contemporary & luxury fashion, including extensive knowledge of the current fashion trends
• Strong knowledge of apparel construction and fabrication and size and fit
• Self-starter that thrives in a fast-paced sales environment
• Confident, with excellent communication skills, including written and verbal skills
• Proactive in identifying new opportunities and areas for improvement
• Embodies the style/aesthetic of the brand

Minimum Qualifications:

• Previous sales experience or styling experience in the contemporary & luxury clothing sector (2 years minimum)
• 3+ years Retail experience
• Management a plus
• Experience in brick and mortar and/or ecommerce
• Strong computer literacy, including working knowledge of Excel and PowerPoint
• Proficient in Gmail

Preferred Qualifications:

• Bachelor's degree preferred

A successful candidate works well in a dynamic environment with minimal supervision. Each day is a little different, it's what keeps us on our toes and excited to come to work every day.

A reasonable estimate of the current base hourly/salary range is $25 to $27/hr.

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