Job Description

Security Guard - Events

Under the supervision of the Security Manager and Security Supervisors, responsible for assuring the safety and security of the patrons attending events, employees, and facility assets. This is a part-time, casual position as needed based on events.

Essential duties and responsibilities:

• Provide excellent customer service and always maintain a courteous and professional demeanor
• Exercise restraint and patience when dealing with a disruptive patron
• Search patrons and their belongings using walk through metal detectors, hand wands, and conducting bag checks
• Assist when needed scanning patron's tickets as they enter the building and ensuring all patrons have a proper ticket/credential
• Crowd management and assist with movement through the facility ensuring that patrons enter and exit the building in an orderly fashion
• Be alert, aware and proactive and assist with handling any disturbances or problems that arise
• Posts or patrols may include areas inside and outside the facility including the parking garage and walkway
• Direct patrons to appropriate locations (seats, restroom, etc.)
• Ensure patrons are in the correct location(s) with corresponding tickets
• Listen and respond to patron's questions, comments and suggestions and get assistance when needed
• Communicate to Security Supervisor any issues including patron accidents, patron actions that may be disruptive or inappropriate
• Be alert and oversee assigned area for spills or situations requiring staff attention
• Follows protocol in the case of emergency situations
• Maintain the rules and regulations of the building
• Other duties may be assigned

Qualifications:

• Must be a NYS Licensed Security Guard
• Must be at least 18 years old
• HS Diploma or GED required
• A minimum of six (6) months prior security experience

Knowledge, skills & abilities:

• Excellent customer service skills
• Must be personable and proactive in providing assistance to all patrons and staff
• Follow oral and written instructions and communicate effectively with others
• Must have professional presentation, appearance and work ethic
• Must be fluent in English
• Able to see and read small sized text on tickets (paper and electronic)
• Must be able to work irregular hours including nights, weekends, holidays as well as during normal business hours
• May be subjected to adverse conditions

Physical demands:

• Move around the facility, climbing stairs, walking, and standing for an entire shift
• May be exposed to adverse weather conditions, loud noise, flashing lights, and darkened areas

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