Supervisor Collections The primary responsibility of this role is to assist the Director in leading the day-to-day operations of a Collections Call Center, ensuring team performance meets departmental goals while maintaining compliance with all applicable regulations and internal performance standards. What You Will Do Provide escalation-level support and respond to complex inquiries by diagnosing issues and driving timely resolution. Monitor calls and provide coaching to improve quality, compliance, and overall performance. Support applications and IT hardware/software used by the collections team. Perform problem recognition, research, isolation, and resolution; coordinate with internal and external partners (including product development and software/hardware vendors) as needed. Manage daily team activities to meet or exceed monthly departmental goals and budget objectives. Ensure accounts are handled and collected in compliance with applicable laws, regulations, and internal standards. Coach, motivate, monitor, and provide ongoing performance feedback and technical assistance to drive productivity. Identify process gaps and implement solutions to improve efficiency and results. Develop alternative solutions and meet deadlines in a fast-paced, real-time environment. What You Will Need to Have High school diploma or equivalent. Minimum of 3 years of experience in collections, recovery, or a customer service environment. Benefits at Fiserv: Fuel Your Life program to support physical, financial, social, and emotional well-being Paid holidays and generous time away policies No-cost mental health support through Employee Assistance Programs Living Proof program to recognize your peers' extra effort with points used for rewards Eight Employee Resource Groups to foster a collaborative culture Unparalleled professional growth with training, development, and internal mobility opportunities Retirement planning and discounted shares with the Employee Stock Purchase Plan Medical, dental, vision, life, and disability insurance options available day one Tuition assistance and reimbursement program Paid parental, caregiver, and military leave
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